Frequently Asked Questions

Here you can find answers to the most common questions about shopping with us.

Orders & Cancellations

Can I change or cancel my order?

You can change or cancel your order before 2:00 PM EST on the dispatch day. Once dispatched, the order falls under our Returns policy.

See our Cancellation Policy for full terms.

Shipping & Delivery

Where do you ship to?

We ship to the United States only; unfortunately, we do not offer international shipping.

When will my order ship and how long does delivery take?

Your order will ship within 1–3 business days (Mon–Sat), and delivery typically takes 5–10 business days (Mon–Sat). Orders placed before 2:00 PM EST will be processed the same business day.

What shipping options do you offer?

We offer Standard Shipping only. We do not provide expedited or overnight shipping options.

Do you offer free shipping?

Yes, we offer free Standard Shipping on orders over $75. For orders below that threshold, a flat shipping fee of $4.99 applies. All prices are in USD.

See our Shipping Policy for full timelines.

Returns, Exchanges & Refunds

What is your return window?

You have 30 days from the date of delivery to return both defective and non-defective items, provided they are in new and unused condition with original packaging.

Who pays for return shipping?

For change-of-mind returns, the customer is responsible for return shipping costs. If the return is due to our error, such as receiving the wrong item or a defect, Prime Boutique will cover the shipping.

How long does a refund take?

Refunds are processed to the original payment method in USD within within 5 business days after we receive the returned item. Please note that the bank may add 1–2 additional business days for the funds to reflect in your account.

See our Return & Refund Policy for full terms.

Payments

What payment methods do you accept?

We accept the following payment methods: Visa, MasterCard, PayPal, American Express, Discover, Apple Pay, Google Pay.

See our Payment Policy for transaction details.

Security & Privacy

Is my information safe?

Your information is safe with us. Our checkout process uses industry-standard SSL/TLS encryption, and we do not store full card details as payment gateways handle that securely.

See our Privacy Policy for how data is handled.